Delete my account

How to delete your account

In the Wenly app, follow this path:

1. Profile
2. Delete my account

Deletion is immediate and irreversible.

What is erased, and within what time frame

Your data is erased from our systems within 30 days at most.

We keep no delayed backups beyond that period: after it, restoring your data is technically impossible.

What is kept despite deletion

Billing data is retained for 10 years under our accounting and tax obligations.

Data strictly necessary to establish, exercise or defend legal claims is retained until the applicable limitation periods expire.

If your account is paired with your partner's

Either partner can break the link at any time, unilaterally and without the other's agreement, from Profile > My couple.

The break is immediate and complete: your former partner instantly loses access to all of your data, including data from the period during which you were linked. No copy is kept on their account.

Content created together, shared notes and the Bucket List, stops being accessible on both sides. Shared Premium access also ends for the non-subscribing partner.

Inactive accounts

If you do not log in for 2 years, your account and all associated data are deleted.

We send you a reminder email 2 months before that deadline so you have the opportunity to log back in and keep your account.

Your Premium subscription

Deleting your Wenly account does not cancel your subscription: it must be cancelled separately with the platform.

On iOS: Settings > [your name] > Subscriptions > Wenly > Cancel Subscription. On Android: Google Play > Profile > Payments and subscriptions > Subscriptions > Wenly > Cancel subscription.

If you no longer have access to the app

Write to us at contact@wenly.fr.

We may ask for proof of identity where we have reasonable doubt as to the identity of the requester. We respond within one month, extendable by two months for complex requests.