1. Purpose
Version 2.0 — Effective 25 July 2026
These Terms of Sale govern subscriptions to Wenly Premium offered within the Wenly app, published by Mathis Laversin, sole trader trading as Agence Fluid ("we", "the Publisher"), SIRET 101 325 017 00016, France.
They apply to every subscription and supplement the Terms of Use (https://wenly.fr/en/terms-of-use). Subscribing constitutes acceptance of these Terms of Sale.
These Terms of Sale are addressed to consumers.
2. Role of the distribution platforms
The Wenly app is distributed exclusively through the Apple App Store and the Google Play Store.
All subscriptions are purchased through these platforms. Depending on the territory and platform, Apple or Google acts as merchant of record or as agent for the sale of the subscription.
As a result:
- we do not collect your payment directly and have no access to your payment details;
- managing, renewing, cancelling and refunding your subscription is done from your Apple or Google account settings, not from within the Wenly app;
- the platform's own terms apply in addition to these Terms of Sale.
We remain available to help you with these steps, but we have no technical ability to issue a refund ourselves.
3. What Premium includes
The app is free to download and use. The Premium subscription unlocks:
- a wider range of symptoms and needs to track day to day;
- a higher limit on shared notes and Bucket List items with your partner;
- an analysis page covering your cycle, symptoms and needs;
- a monthly recap showing your most frequent moods, symptoms and needs over the past month.
The up-to-date list of included features is presented in the app before any purchase.
Shared Premium status: when two accounts are linked by a pairing code, a subscription taken out by either partner unlocks Premium features for both accounts, for as long as the link and the subscription last. If the link is broken or the subscription is cancelled, the non-subscribing partner loses access to Premium features with no compensation or refund.
Premium is offered on a monthly or annual basis.
4. Pricing
The applicable prices are those displayed in the app, in your local currency, on the purchase screen, immediately before you confirm your order. They are inclusive of all applicable taxes.
Prices vary depending on the country of your Apple or Google account, according to the price tiers and tax rates applied by those platforms.
For information only, and without contractual value, the prices in effect at the date of this document are:
- Monthly: €3.99 / month in France; €12.99 / month or local equivalent in other territories.
- Annual: €29.99 / year in France; €39.99 / year or local equivalent in other territories.
These amounts are not a contractual commitment: only the price displayed in the app at the time of purchase is binding.
Price changes: we may change our prices. A price increase never applies to a period already paid for. For an existing subscription, you will be informed in accordance with the relevant platform's rules, generally at least 30 days before the renewal date, by email and notification. Depending on the platform and territory, the new price may require your express consent; if you do not accept, the subscription ends at the current period's expiry. In all cases you may cancel before renewal.
5. Free trial
Wenly Premium may be offered with a 7-day free trial.
- The trial is reserved for new subscribers who have never benefited from a trial or promotional offer on Wenly. Eligibility is determined by Apple or Google based on your account history.
- At the end of the 7 days, the subscription automatically continues as a paid subscription at the price displayed at the time of purchase, unless you cancel.
- To avoid being charged, you must cancel at least 24 hours before the end of the trial period, from your Apple or Google account settings.
- Any unused portion of the trial is forfeited if you subscribe to the paid plan early.
- Only one trial period may be granted per user and per platform account.
6. Purchase, term and automatic renewal
The purchase is confirmed once payment is approved by Apple or Google. Access to Premium features is immediate.
The subscription runs for an indefinite term and renews automatically at the end of each period (monthly or annual), for an identical duration, unless cancelled.
Renewal is charged by the platform within the 24 hours preceding the end of the current period.
7. Cancellation
You may cancel your subscription at any time, at least 24 hours before the end of the current period:
- On iOS: Settings > [your name] > Subscriptions > Wenly > Cancel Subscription
- On Android: Google Play > Profile > Payments and subscriptions > Subscriptions > Wenly > Cancel subscription
Cancellation takes effect at the end of the current period. You keep access to Premium features until that date, with no pro rata refund for the period already started.
Deleting the app or your Wenly account does not cancel your subscription: it must be cancelled separately with the platform.
8. Right of withdrawal
Under Article L221-18 of the French Consumer Code, you generally have 14 days to withdraw from a distance contract.
However, Article L221-28 13° of the same Code provides that this right cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun after your prior express agreement and your express waiver of that right.
By subscribing to Premium, access to which opens immediately, you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal once access has effectively been provided.
Losing the right of withdrawal does not deprive you of your statutory conformity guarantees, which remain fully applicable.
Platform refund policies: independently of the right of withdrawal, Apple and Google apply their own refund policies, which are often more generous. Requests must be submitted to them directly:
- Apple: https://reportaproblem.apple.com
- Google: https://play.google.com/store/account/subscriptions
We can support your request with the platform, but the final decision is theirs.
9. Statutory conformity guarantee
We are liable for lack of conformity of the digital service under Articles L224-25-12 et seq. of the French Consumer Code. In the event of a lack of conformity, you may require the service to be brought into conformity free of charge and, failing that, obtain a price reduction or termination of the contract. These rights are without prejudice to any damages.
Consumers in other jurisdictions retain the benefit of any equivalent mandatory statutory rights under their local law.
10. Suspension
In the event of non-payment or a payment dispute (chargeback), access to Premium features may be suspended until the situation is resolved.
In the event of fraudulent use, circumvention of the billing system, or a serious breach of the Terms of Use, we may terminate the subscription without refund.
11. Invoicing
Purchase receipts and billing history are issued by Apple or Google and available from your account settings on those platforms. We do not issue invoices for purchases made through these channels.
12. Customer service
For any question relating to your subscription:
Email: contact@wenly.fr
Response time: within 48 business hours
13. Governing law and dispute resolution
These Terms of Sale are governed by French law.
If you reside in the European Union, the United Kingdom, or another country whose law grants you mandatory consumer protections, this choice of law does not deprive you of those protections.
In the event of a dispute, please contact us first at contact@wenly.fr.
Consumers residing in the European Union may use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Failing an amicable resolution, as a consumer you retain the right to bring proceedings before the courts of your place of residence.
14. Changes to these Terms of Sale
We may amend these Terms of Sale. The terms applicable to your subscription are those in force on the day of purchase or of the last renewal. Any substantial change will be notified at least 30 days before it takes effect, and you may cancel before that date.
This document is a translation of the French original. In the event of any discrepancy, the French version available at https://wenly.fr/cgv shall prevail.
